Suitability begins with information, not a booking promise.
Contact the clinic with a general enquiry or book a consultation. Booking starts a conversation; it does not confirm clinical suitability or promise a treatment outcome.
Six things worth thinking through.
None of this is required to make an enquiry. It helps a consultation move faster if the patient arrives prepared. Detail follows during consultation, not before.
- General enquiry topic
- A short note in the patient’s own words about what they would like to discuss, at a general level. Please do not include medical detail here.
- Travel-planning context
- Rough travel window, any flexibility around dates, and where the patient would be travelling from. General only — no passport, ID or booking documents.
- Expectations at a general level
- What the patient hopes to change, and how they think about a realistic pathway. Clinical suitability itself is decided later, by the identified treating provider.
- Language and communication
- Preferred contact method, preferred language, and any communication accommodations. Support is confirmed individually before the pathway proceeds.
- Timing and preferences
- How soon the patient would like a reply, and any weekday/weekend preferences for a first conversation.
- Anything else general
- Any other non-medical context that would help the coordinator route the enquiry accurately.
From enquiry to clinical assessment.
A structured pathway, not a queue. Response times are not promised on this page; timing is confirmed after an enquiry is reviewed.
- 01Enquiry receivedEnquiries reach the clinic through its own direct channels and are acknowledged.
- 02Structured reviewThe enquiry is reviewed against a structured pathway before consultation options are discussed.
- 03Consultation optionsWhen appropriate, the clinic offers consultation options aligned with the patient’s timing and preferences.
- 04Clinical assessmentThe final treatment plan follows clinical assessment and confirmation with the patient.
Who is responsible for what.
Clinical assessment, diagnosis, treatment planning, procedure delivery and clinical follow-up belong to the identified licensed treating provider or team for the individual patient. Sapientia Health (operated by Yildizel Trading Ltd, trading as Sapientia Hair) coordinates the enquiry pathway. The treating provider may vary and is identified in writing — with responsibilities, terms and invoice — before booking or treatment.
The identified licensed provider is responsible for
- Clinical assessment and diagnosis
- Treatment planning
- Procedure delivery
- Clinical follow-up
Sapientia Hair (operated by Yildizel Trading Ltd) coordinates
- Enquiry intake and reply
- Communication in the patient’s preferred language
- Scheduling and logistics with the identified provider
- Travel-planning support, as applicable
Enquiry form.
A short enquiry. Anything clinical is discussed separately, with consent.
Public enquiry only. Not a clinical intake.
Three principles this page holds itself to. No claims about encryption, retention periods, certifications, or an operational portal appear here — none are made until they are verified.
Do not submit any of the following in this form:
- medical history
- clinical records
- prescriptions or medication lists
- passport, ID card, or driving-licence details
- payment card or bank details
- scalp or medical photographs
A separate, secure clinical intake will request the information it needs later, and only after explicit consent inside that intake. Users may prepare medical details for that later step, but must not paste them here.
- Public enquiry only
- This page is for contact, travel-planning and general enquiry. It is not a clinical intake. A separate, secure clinical intake will request medical information later, and only after explicit consent inside that intake.
- Do not submit sensitive information here
- Please do not include medical history, clinical records, prescriptions, passports or IDs, payment details, or scalp/medical photographs in this form. If received, they are not required and will be handled per the privacy notice.
- Separate consent for clinical data
- Any clinical information is requested only through the future secure clinical intake, with a distinct consent step. It is out of scope for this enquiry notice.
Contact channels.
Enquiries reach the clinic through email, clinic phone, WhatsApp. Personal numbers are never used.
- Clinic phone
- +44 7492 850608
- WhatsApp Business
- +447492850608
A quiet next step, not a live capture.
Enquiries are reviewed by the clinic before a consultation is discussed. Please share only what is necessary at this stage.
Read on frequently asked questions or return to the homepage.